FAQ

Effective Date: August 5, 2026

1. What products do you sell?

Nazzle offers a range of furniture covers, including sofa covers, dining table covers, and dining chair covers.

2. Where do you ship?

We currently ship only within the United Kingdom.

3. How much does shipping cost?

We charge a flat shipping rate of £10 on all orders within the United Kingdom.

4. Which shipping carrier do you use?

All orders are shipped through Evri.

5. How long will it take to receive my order?

Orders are processed within 1–2 business days. After dispatch, delivery usually takes 2–3 business days. The estimated delivery time is 3–5 business days.

6. Can I cancel my order?

Yes. Orders may be cancelled within 16 hours of being placed. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

7. Can I change my order after it has been placed?

If your order has not yet entered processing, we will make every reasonable effort to accommodate your request. Once processing has started, changes may no longer be possible.

8. What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective products, provided the returned item meets the conditions outlined in our Returns & Refund Policy.

9. Do you inspect returned items?

Yes. Every returned item is inspected upon arrival. Refunds are approved once the inspection confirms that the returned product meets our return requirements.

10. Who pays for return shipping?

Customers are responsible for return shipping costs. However, if you receive the wrong item or a defective product due to our error, we will cover the reasonable cost of the return shipping label.

11. Do you offer exchanges?

No. We do not offer exchanges. If you would like a different product, you may place a new order after your return has been processed.

12. Is there a restocking fee?

No. We do not charge any restocking fees.

13. How long does it take to receive a refund?

Once your return has been received and approved, refunds are processed within 8 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

14. Which payment method do you accept?

All payments are securely processed through Stripe. Available payment methods are displayed during checkout.

15. Is my payment information secure?

Yes. Payments are securely processed through Stripe. Nazzle does not store or have direct access to your complete payment card information.

16. How do you protect my personal information?

We collect only the information necessary to process orders, provide customer support, and improve our services. We do not sell or rent your personal information. For more information, please refer to our Privacy Policy.

17. How can I contact Nazzle?

The preferred way to contact us is by email.
Email: support@nazzle.shop
Our live chat is also available 24/7 for general assistance.

18. What are your business hours?

Our business hours are Monday–Friday, 9:00 AM – 5:00 PM (GMT+1).

19. What should I do if my order is delayed?

While most orders arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control. If your order is significantly delayed, please contact us and we will be happy to assist you.