Returns & Refund Policy

Effective Date: August 5, 2026

At Nazzle, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below. Please read this policy carefully to understand your rights, responsibilities, and the conditions that apply to returns and refunds.

Return Window

We accept returns within 30 days of the delivery date. Return requests submitted after the 30-day period may not be eligible for approval.

Eligible Returns

We accept returns for both defective and non-defective products. To be eligible, the item must be returned within the return window and meet the conditions outlined in this policy.

Return Conditions

All returned items are inspected before a refund is approved. Products should be returned in their original condition and be free from damage caused after delivery. Where applicable, all original parts, accessories, and packaging should be included. Items that have been altered, misused, or damaged after delivery may not qualify for a refund.

Inspection Process

Every returned item is carefully inspected upon arrival. If the inspection confirms that the product meets our return requirements, the return will be approved and the refund process will begin. If the returned item is found to have been damaged after delivery, improperly used, or returned in a condition that differs from how it was originally shipped, we reserve the right to decline the return or issue only a partial refund where appropriate.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Providing clear photographs of the item and its packaging will help us review your request more efficiently. Once the issue has been verified, we will work with you to provide an appropriate resolution.

Return Shipping

Customers are responsible for the cost of returning their items. However, if the return is required because we shipped the wrong product or the item arrived defective or damaged due to our error, Nazzle will cover the cost of the return shipping label.

Exchanges

We do not offer exchanges. If you would like a different product, you may place a new order after your return has been approved and processed.

Restocking Fee

We do not charge a restocking fee. Restocking Fee: £0

Refund Process

Once your returned item has been received and successfully inspected, we will notify you of the outcome. If your return is approved, your refund will be issued to the original payment method. Please allow up to 8 business days for the refund to be processed after approval. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Late or Delayed Refunds

If you have not received your refund after the expected processing period, please first check with your bank or payment provider, as processing times may vary. If you still have not received your refund, please contact us and we will be happy to assist you.

Order Cancellation

Orders may be cancelled within 16 hours of being placed. If your order has already entered processing or has been dispatched, cancellation may no longer be possible. If cancellation is no longer available, you may request a return after delivery, provided your order meets the conditions outlined in this Returns & Refund Policy.

Need Assistance?

If you have any questions about returns or refunds, please contact us using the details below.

Email: support@nazzle.shop
Business Address: 1A Mill Ln, Great Haywood Stafford ST18 0RJ, United Kingdom
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+1)